General Enquiries

If you have a question or need a little help with something that is not covered in the options below, we are here to assist.
Email us: [email protected] (Please include your location or postcode)

Online Orders

For queries about existing online orders, please contact the Alsford branch that is noted on your order confirmation email and the team there will be able to help.

Engineered Wood Products, Branch Support, Logistics, Accounts

We are always here to provide advice and information, and to answer any questions you may have on the above subjects.
Call our Head Office: Tel: 01322 333 088

Refunds or Sage Pay Queries

For enquiries about order-related refunds, or Sage Pay, please contact our Finance Department at Head Office.
Call our Finance Team: Tel: 01322 344 358

Placing Orders, or Issues with Your Online Account

For help or advice about setting up or using your online account, our Web Team can assist.
Email our Web Team: [email protected] (Please include your location or postcode)

Alsford Branches

Beckenham

Unit 5 Tannery Close, Beckenham, Kent, BR3 4BY

Telephone:020 8655 3939

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Opening Hours

Mon - Fri

7.30am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Brighton

80a Preston Road, Brighton, E Sussex, BN1 6DA

Telephone:01273 554 888

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Opening Hours

Mon - Fri

7.30am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Cobham

61 Portsmouth Road, Cobham, Surrey, KT11 1JQ

Telephone:01932 863 468

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Eastbourne

19 - 20 Birch Road, Eastbourne, E Sussex, BN23 6PD

Telephone:01323 416 000

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Fencing Direct

GATE 1, Ness Road, Erith, Kent, DA8 2LD

Telephone:01322 341198

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Opening Hours

Mon - Fri

7.300am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Hailsham

Unit 1/2 Diplocks Way, Hailsham, E Sussex, BN27 3JF

Telephone:01323 843 567

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Hastings

52 The Ridge, Hastings, E Sussex, TN34 2AB

Telephone:01424 443 366

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Head Office

Ness Road, Erith, Kent, DA8 2LD

Telephone:01322 333088

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Opening Hours

Mon - Fri

7.30am - 5.00pm

Saturday

Closed

Sunday

Closed

Bank Holidays

Closed

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Horsham

Unit 5-6 Nightingale Road, Horsham, W Sussex, RH12 2NW

Telephone:01403 272 872

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Leatherhead

Alsford Timber Ltd, Leatherhead, Surrey, KT22 7SU

Telephone:01372 376138

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Mortlake

14 Sheen Lane, London, , SW14 8LW

Telephone:020 8876 2257

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Ruxley

Ruxley Roundabout, Sidcup, Kent, DA14 5AD

Telephone:020 8300 4375

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Opening Hours

Mon - Fri

7.30am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Rye

141 South Undercliff, Rye, E Sussex, TN31 7HW

Telephone:01797 222 397

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Opening Hours

Mon - Fri

7.30am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Sittingbourne

Unit 15A, Eurolink Industrial Centre, Sittingbourne, Kent, ME10 3UP

Telephone:01795 899910

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Surbiton

St Marks Hill, Surbiton, Surrey, KT6 4LJ

Telephone:020 8399 4234

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Opening Hours

Mon - Fri

7.00am - 5.00p.m

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Tonbridge

Units 1 & 2, Tonbridge, Kent, TN9 1SU

Telephone:01732 770 303

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Opening Hours

Mon - Fri

6.00am - 6.00pm

Saturday

8.00am - 4.00pm

Sunday

Closed

Bank Holidays

Closed

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Twickenham

63 - 69 Heath Road, Twickenham, Middx, TW1 4AT

Telephone:020 8892 2868

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Uckfield

Unit 2 Bellbrook Ind Estate, Uckfield, E Sussex, TN22 1QL

Telephone:01825 762 888

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Opening Hours

Mon - Fri

7.30am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Welling

118 Park View Road, Welling, Kent, DA16 1SJ

Telephone:020 8301 1199

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Opening Hours

Mon - Fri

7.00am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Worthing

King St, Worthing, W Sussex, BN14 7BW

Telephone:01903 200 154

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Opening Hours

Mon - Fri

7.30am - 5.00pm

Saturday

8.00am - 1.00pm

Sunday

Closed

Bank Holidays

Closed

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Head Office

Address: Ness Road,
Erith,
Kent,
DA8 2LD

Tel: 01322 333088

Fax: 01322 333058

Opening Hours

Mon - Fri7.30am - 5.00pm

SaturdayClosed

SundayClosed

Bank HolidaysClosed

*Please remember to include your contact details and postcode (or local Alsford branch) when emailing us.

Get In Touch

2021 Bank Holidays

Monday 31st May Spring Bank Holiday Closed
Monday 30th August  Summer Bank Holiday Closed
Friday 24th December Christmas Eve Branches Open until 2.00pm
Saturday 25th December Christmas Day Closed
Sunday 26th December - Closed
Monday 27th December Christmas Day Bank Holiday Closed
Tuesday 28th December Boxing Day Bank Holiday Closed
Wednesday 29th December - Closed
Thursday 30th December - Closed
Friday 31st December New Year's Eve Closed
Saturday 1st January 2022 New Year's Day Closed
Sunday 2nd January 2022 - Closed
Monday 3rd January 2022 New Year Bank Holiday Closed
Tuesday 4th January 2022 - Open as usual

Aerial view of the Alsford Timber Head Office site - Located in Erith, Kent