COVID-19

Business Update

Posted  - 25th September

In line with the latest Government advice please ensure you wear a face covering when you visit any of our sites.

All branches are now open and providing Delivery, Click & Collect, and walk in services. Our Branch phone lines are extremely busy at present so the best way to place your order is via our website, and if you need to contact your local branch please do this by email.

Delivery lead times are currently averaging 3 working days. Once your order is received a member of our branch team will be in touch to confirm your delivery date. Please do not call the branch – we will call you 24 hours prior to your delivery being available.

Click & Collect orders placed online will be ready for collection within 15 minutes, there is no need to call the branch to arrange a time slot.

Managed ‘walk ins’ are now possible at all of our sites, but please be prepared to queue as we carry out controlled access to our premises.

Strict safe operating procedures are in place, and site specific risk assessments have been carried out, to ensure our colleagues and customers are able to adhere to the Government social distancing advice and our own in-house procedures at all times. Each of our sites are displaying our Covid-19 Secure Certificate in line with Government guidelines, so you can rest assured we have done everything we can to make visiting us as safe as possible. 

Should you need to get in touch please Contact Us

The safety of our staff, customers and suppliers remains our top priority.

Neil Fuller
(Managing Director)

We can confirm we have complied with the Government’s guidance on managing the risk of COVID-19

FIVE STEPS TO SAFER WORKING TOGETHER

✓ We have carried out a COVID-19 risk assessment and shared our Safe Operating Procedures with all staff.
✓ We have cleaning, handwashing and hygiene procedures in line with guidance.
✓ We have taken all reasonable steps to help people work from home.
✓ We have taken all reasonable steps to maintain a 2m distance in the workplace.
✓ Where people cannot be 2m apart, we have done everything practical to manage transmission risk.
Should you have any concerns please email smt@alsfordtimber.com