Alsford Timber fully supports and is committed to complying with the General Data Protection Regulation. Accordingly, we are committed to the protection of personal data belonging to our customers, suppliers and colleagues. We have reviewed existing policies and where appropriate have developed and implemented new guidelines and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirements of the GDPR.
What information do we collect about you?
We may collect and process information about you for a number of reasons such as; when you open an account, register on our website, place an order with us, opt-in to our e-newsletter, request information from us, apply for a job with us or when you contact your local branch. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.
We may also obtain information about your usage of our website using Cookies.
Further terms and conditions may apply when you open an account with us.
How do we use the information we collect about you?
- To process any orders that you have place and to manage your account with us.
- To keep you informed on changes and developments to our site or services,
- To provide a more personalised online experience,
- For record keeping purposes,
- To keep you informed about our products and services that we offer.
- For market research purposes, on an anonymous basis to track activity on our site, to publish trends and/or to improve usefulness and content
- We only retain your information such as is required for legitimate business purposes and legal requirements and or if you have opted in to receive marketing information and then only within the parameters of GDPR
- We may use your data in our BI system to help us understand trends.
- During a credit account application, we will share your details with a Credit reference agency and or Credit Insurer.
Keeping you informed
The General Data Protection Regulation details a number of different reasons a company may collect and process your personal data such as Consent – for example when you opt in to email newsletters. Contract – for example we may require your address to deliver your order. Legitimate Interest – for example we may contact you if we believe you would have a genuine interest in our products or services. When you opt in to receive marketing information from Alsford Timber Ltd, you give your consent for us to contact you by email at the email address you provide. We use this information to keep you informed about products, services, and promotional offers from Alsford Timber Ltd.
To opt out of email marketing please use the unsubscribe button on any e-newsletter you receive. Alternately you may email [email protected] detailing your name and email address to confirm you wish to unsubscribe from our e-newsletters.
Disclosing your data
We will never make your personal information available to 3rd Parties for marketing purposes and will only discuss your details with other companies if you have given us permission to do so or where it is necessary to do so to satisfy any request for products or services on your behalf. This may include but is not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
How is your information protected?
We take the protection or your data seriously and have the appropriate security measures in place to keep it safe. We strictly restrict access to personal information. Only employees who need the information to perform their tasks have access to it.
You may request details of personal information that we hold about you by contacting us at [email protected] or write to us at Alsford Timber, Ness Road, Erith, Kent, DA8 2LD.
This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url's [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened url's published on social media platforms by this website and it's owners. Despite the best efforts to ensure only genuine url's are published many social media platforms are prone to spam and hacking and therefore this website and it's owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
Edited & Customised by: Alsford Timber Ltd